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my iPad is frozen, can't turn it off to restart it......help (Original Post) a kennedy Nov 2020 OP
Hold the off button down until it turns off. True Blue American Nov 2020 #1
it doesn't turn off........I've tried that and it doesn't turn off. a kennedy Nov 2020 #6
Sorry, that is how mine always worked True Blue American Nov 2020 #10
Keep holding it down for about a minute LiberalArkie Nov 2020 #14
Nope, not turning off, held it down for almost 3 minutes..... a kennedy Nov 2020 #21
Plug it in and charge for awhile kimbutgar Nov 2020 #2
mine freezes constantly ebbie15644 Nov 2020 #3
Quick try: MyOwnPeace Nov 2020 #4
I don't get that red slider thing, because it doesn't turn off. a kennedy Nov 2020 #11
Another random idea: if you are a Mac owner, plug the iPad into the Mac. Tetrachloride Nov 2020 #16
that's the force shut down. SmartVoter22 Nov 2020 #25
you tube videos helped me with that problem. SCLumbeelady Nov 2020 #5
It should turn off and restart if you press and hold the sleep/wake and Home buttons The Velveteen Ocelot Nov 2020 #7
No no no... Vdizzle Nov 2020 #8
I'll try this......thanks. a kennedy Nov 2020 #22
YES, YES, YES, thank you, thank you, thank you..... a kennedy Nov 2020 #23
Cheers! Vdizzle Nov 2020 #24
Hold plcdude Nov 2020 #9
in the SETTINGS, there is a SHUTDOWN Tetrachloride Nov 2020 #12
The OP says it's frozen so they might not be able to open the settings menu. The Velveteen Ocelot Nov 2020 #15
Yep, remembered that about 20 seconds after posting. Tetrachloride Nov 2020 #19
Another way is to let the battery run out. Tetrachloride Nov 2020 #13
Yes Lucy Nov 2020 #20
You might try washing your hands. MAYBE, the electrostatic aspect Tetrachloride Nov 2020 #17
The last resort... take to a repair shop. Tetrachloride Nov 2020 #18

True Blue American

(18,188 posts)
10. Sorry, that is how mine always worked
Sat Nov 7, 2020, 03:38 PM
Nov 2020

I am impatient, never held it down long enough. Is it plugged in? How much is it charged? I use 10 foot cords.

a kennedy

(32,232 posts)
21. Nope, not turning off, held it down for almost 3 minutes.....
Sat Nov 7, 2020, 04:24 PM
Nov 2020

I think i’m taking it into my Mac store.

MyOwnPeace

(17,280 posts)
4. Quick try:
Sat Nov 7, 2020, 03:34 PM
Nov 2020

Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.

Good luck!!!!

Tetrachloride

(8,478 posts)
16. Another random idea: if you are a Mac owner, plug the iPad into the Mac.
Sat Nov 7, 2020, 04:00 PM
Nov 2020

I have a prayer that the network might wake it up.

Vdizzle

(391 posts)
8. No no no...
Sat Nov 7, 2020, 03:35 PM
Nov 2020

Simultaneously hold the Home button and the power button for ten or mor seconds until it reboots.

If it is a really new iPad, you have to hold the bottom volume button and the power button for the same amount of time.

Tetrachloride

(8,478 posts)
12. in the SETTINGS, there is a SHUTDOWN
Sat Nov 7, 2020, 03:50 PM
Nov 2020

1. SETTINGS
2. GENERAL
3. Scroll all the way down.
4. choose SHUTDOWN and confirm

Tetrachloride

(8,478 posts)
17. You might try washing your hands. MAYBE, the electrostatic aspect
Sat Nov 7, 2020, 04:02 PM
Nov 2020

on your hands versus the screen is an issue.

Similarly, you might try cleaning your screen with a dry cloth.

Tetrachloride

(8,478 posts)
18. The last resort... take to a repair shop.
Sat Nov 7, 2020, 04:09 PM
Nov 2020

The ones which replace phone batteries will probably do as good as an authorized Apple place -- if there is no authorized Apple repair place nearby.

Ask them to open it up. Check for dirt. Then close it.

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