We could use your help tracking down a bug... (UPDATE) [View all]

[EarlG]

This discussion thread was locked by EarlG (a host of the Announcements group).

Last edited Fri Jul 31, 2020, 06:27 PM - Edit history (3)

Hi everyone,

UPDATE:

Thanks for your replies -- most helpful. We have temporarily rolled back the update while we work on a few things, so pages should now be displaying correctly. We're going to try this again sometime tomorrow.

We expect to be able to fix the issue with characters showing up incorrectly. With regard to the ads, we are testing new placements at the moment, so if you are not a Star Member, ads may show up in places where you weren't used to seeing them before. We're trying to balance this out as best we can so that it doesn't interfere with the experience that you're used to.

As for the other issues that were reported in this thread, I'm not 100% sure that they're related to this recent update, but we'll definitely check into it.

Thanks again for all your help, and your patience while we mess around with this stuff. I know it's super annoying (trust me, I would rather not be doing this on a Friday night, lol!)


ORIGINAL POST:

As you know we've been making some behind-the-scenes updates to the software this week which we anticipated could cause some problems. Unfortunately, we weren't exactly sure what the problems would be until we completed the updates.

Now we're getting an idea, however. Some people are currently seeing strange characters displayed in posts (typically where smart quotes would be used). Others are seeing too many ads. Some lucky folks are experiencing both problems simultaneously.

We can (and will) roll back the update, but it would be really helpful to gather some data before we do.

If you're having one (or both) of these problems, could you reply to this thread and let us know whether you are on desktop or mobile, and which browser you're using? It would be a big help.

Thanks,
The Administrators