FDA Introduces Streamlined Complaint Process in New Human Foods Program
Constituent Update
October 1, 2024
Today FDA’s Human Foods Program (HFP) is announcing a new, streamlined approach for processing complaints, including whistleblower complaints, that will improve the Agency’s ability to detect and respond to problems related to FDA-regulated products and better protect public health. A complaint may be about an illness, injury, allergic reaction, or other health-related issue or about defects in the quality or safety of an FDA-regulated food, dietary supplement, or cosmetic product. Now, the public will be able to direct complaints about foods and dietary supplements to HFP by using our online reporting forms for:
Foods and Dietary Supplements: Safety Reporting Portal
Cosmetics: MedWatch Voluntary Reporting Form
The links to these forms and more information about how to submit questions or complaints about FDA-regulated products can be found on the Industry and Consumer Assistance from HFP webpage.
Until today, consumer complaints were directed to Consumer Complaint Coordinators (CCCs) in the FDA’s Office of Regulatory Affairs (ORA). As of October 1, 2024, the phone numbers associated with the CCCs will no longer be in service. Instead, consumers now will be able to call 1-888-SAFEFOOD to submit complaints by phone about foods and dietary supplements. HFP will receive, triage, and evaluate complaints, and the new Office of Inspections and Investigations (OII), formerly ORA, will follow up with firms as needed. This streamlined process will expedite delivery of inquiries and complaints to the appropriate public health experts at the FDA and allow for more consistent processing and earlier detection of potential public health problems. (snip) and read more.
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Hope this isn't more of the same automated (octupus) phone systems used to keep people from their government services.