'Krista Monroe, a former UnitedHealthcare employee who says she worked under CEO Brian Thompson

[elleng]

in the Medicare department, shared a scathing account of the company’s internal practices in a now-viral video. Monroe alleges that the company’s policies were designed to maximize profits at the expense of patients, particularly the elderly. Her experience shines a light on how insurance companies exploit systemic flaws to deny essential care and leave patients struggling to survive.

“They would deny almost everything immediately, right, with very little to valid reason,” Monroe revealed in her video. “A lot of it was they banked on the fact that a lot of people were elderly, and if they made the process difficult enough, they would just say screw it and either pay for it or not get the service.”'

https://polinews.org/apparent-employee-of-united-healthcare-shares-her-experience-working-for-ceo-brian-thompson-in-medicare-department/?

[Passages]

1. For profit at just about any cost.

Like your life.

[soandso]

2. Bastards

And if you're old or very sick it's often just to stressful to fight with them, which they know.

[Meowmee]

3. Sadly this is the case for the way many insurers treat everyone, not just uhc- the more hurdles the better

Thanks for posting this I will watch it later. Older people especially are treated horrifically in this system.

[allegorical oracle]

60. And not just health insurers. Property and auto insurance companies do it, too. nt

[sakabatou]

4. "The company's policies were designed to maximize profits at the expense of patients"

Tell us something we don't know!

[tenderfoot]

5. The woman that posted the rant is MAGA and the responses assert that illegals are covered

eom

[Passages]

7. She seems to think the essence of the policies hurt the consumer.

Interesting a MAGA would expose such a thing.

[johnnyfins]

62. Why? Their view is that everyone is out to

Get them and everyone is as crooked as they are. They see boogeymen around every corner.

[Passages]

64. Not like this one, not imo.

As a group, they tend to freak out over liberties for people they don't understand.

She understands this corporation is manipulating people and it is wrong.

Hope springs eternal.

[rampartd]

9. covering illegals under medicare, even part c would be illegal

[LastDemocratInSC]

42. People are not illegal. Certain acts committed by people are illegal.

[rampartd]

48. thanks

and i don't consider crossing a border to work to be a crime, since there is no "criminal intent"

[Captain Zero]

59. Profiteering in the healthcare business?

Looks like that's legal.

[whathehell]

69. No, but their status may be illegal in

a particular country.

[elleng]

11. You learned this where? How?

[tenderfoot]

13. The article you posted included her tweet

click that and you'll see.

Having said, she's correct on this one issue.

[elleng]

17. Thanks.

[Irish_Dem]

6. It is very difficult to fight insurance companies, the old and sick cannot do it.

Insurance companies know it.

[rampartd]

10. anothetr saystem designed to enrich lawyers.

[whathehell]

61. Designed to enrich For Profit Health Insurers.

Lawyers are nowhere NEAR as rich as the upper echelon of the health insurance industry. Another difference between them is that lawyers are NEEDED...For Profit Health Insurance is NOT needed.

[dalton99a]

18. +1

[chouchou]

8. I hesitate to make it worse but, if you've ever known a few people who work in the...

..Health Care Industry, you'd understand what a disgusting dark (sometimes) realities that they have to put-up-with.

[DFW]

12. Their denying everything is why my outfit ditched them many years ago

We just couldn't afford having our people get sick and having no means to get care. Our HR figured out the problem pretty quickly. We told United adios a long time ago.

If you still read, get John Grisham’s “The Rainmaker.” His fictional evil health insurance company, “Great Benefit,” could have been taken from United Health Care. If it wasn’t, maybe some cynical board member of UHC read Grisham’s novel, and said, “hey, this could work for real!”

[elleng]

16. Good to hear!

[Baron2024]

14. This Is What Government Is Supposed To Be For

Protecting the weak, the sick, and the elderly against predators. Also to protect the people in general. I am in favor of a healthy Private Sector, but we also need a strong and robust Public Sector/Government to protect the people against outsized corporate power and corruption.

Corporations have a right to reasonable profits if they provide useful goods or services. No corporations should have a right to profit from the suffering or death of the people, which is part of how many of these For Profit Health Insurance schemes operate. It is the same thing when a company pollutes the air, land, or water. We need good government to keep corporate corruption under control.

The average citizen can not stand up against a large corporation. The average citizen needs the power of good government on their side. Unfortunately this is a pipe dream for now, as the Trump MAGA Regime is about to take over. The MAGAs, the Billionaires and the Christian Nationalists have fully taken over the Government. We are in for some dark times, but we must continue to resist. Anyway, thanks for posting this article. Corporate corruption must be exposed wherever it can be.

[Irish_Dem]

21. Public service and the common good is no longer in style.

These concepts are no longer American values.

[The Unmitigated Gall]

34. A deep lesson a lot of people are going to be learning very soon.

Let's all go back now, to the days when a can of stew could either feed your family or kill everyone who ate it.

[Renew Deal]

15. Here is the video

Link to tweet

[elleng]

19. Thanks

[dalton99a]

20. +1

[cadoman]

22. a lot of insurance and warranties work this way

They know the threshold of paperwork and nuisance where people will give up.

People give me weird looks but I turn down most warranties and insurance and try to keep a good savings buffer instead. When I'm my own insurance I can act immediately when something goes wrong, shop anywhere I want, repair as I see fit, lose receipts without having a panic attack, and spend zero time faxing documents or sending certified mail.

And with insurance being so overpriced, it's easy to convert insurance $$$ into savings $$$.

[dalton99a]

23. "Unalived" is TikTok slang for dead

[mitch96]

68. " "Unalived" is TikTok slang for dead".... I love "new speak" Once I asked a nurse how this patient was that I had

done a scan on a few days before. She said he had an "unfortunate outcome"
me thinking "WTF does that mean..." so I asked what she meant. She leaned over and said in a low voice
"he died" ...jeeze can't say dead or died or dying in a hospital setting??
weird..
m

[LiberalArkie]

72. Unalived really means killed. John Doe was made unalived.

Unalive is a dead person. John Doe became unalive this morning when he crashed his car.

[markodochartaigh]

24. "A

lot of it was they banked on the fact that a lot of people were elderly..."


Elderly and sick.

The insurance companies are banking on the fact that, without the treatment that the health insurance companies are denying, the elderly will die before the insurance companies can be forced to cover the treatments.

This is a death panel.

When Republicans speak, listen to them. The most effective lie contains a grain of truth.

[dalton99a]

37. +1

[dlk]

25. Any healthcare insurance company decision can be appealed

Insurers bank on patients not asserting their rights.

In today’s healthcare environment, everyone needs to be their own advocate, when they can.

[dalton99a]

28. Something the weak and old cannot do easily.

Insurance companies know this very well

[dlk]

51. Of course

This knowledge is baked in.

[UTUSN]

26. Sounds like the Veterans Administration

[dlk]

27. Any healthcare insurance company decision can be appealed

Insurers bank on patients not asserting their rights.

In today’s healthcare environment, everyone needs to be their own advocate, when they can.

[Takket]

29. you know, i'm getting a little annoyed at the "what a jerk this guy is" stories

Last edited Thu Dec 12, 2024, 08:48 AM - Edit history (1)

Yeah. He's a CEO. He didn't get his job by convincing the board of directors that he'd approve every procedure even if it meant running the company into bankruptcy.

I'm not going to shed any tears for him considering the immorality of his life.

That being said, people get what they vote for. If you hate this dude, and his company, then elect people who will do something about it, or shut up. We have a clear answer in single payer, where the insurance company, that is completely unnecessary to the medical process, is cut out of the equation. Democrats know this (most of them anyway). Rethugs do not.

So to all of America.................. if you are sick of this shit, vote Democrat. Otherwise, shut up and pay your premiums, because if you aren't voting Democrat, than you have nothing to complain about.

[Quixote1818]

32. She talked mostly about the company and not the guy who was killed. nt

[Skittles]

44. they're all bad

it's just a matter of degree

[Diraven]

30. I'm on United Health and they deny most of my claims

I have a chronic degenerative spine condition and every single spine-related claim they deny because they think my car insurance should pay it. I was never injured in any car accident. This has been going on for at least 5 years. I can always clear it up by speaking with someone there on the phone but it's silly they make me do this every time when they have all my medical records.

[question everything]

40. Can the office of your state attorney general help?

[Skittles]

43. I have to ask

why do you stay with them?

[Gruenemann]

58. Some of us do not have a choice

As a retired state employee, my insurance is chosen by the state retirement system, and it's UHC. It probably comes as no surprise this is in Texas.

They wouldn't cover my shingles vaccination yesterday, but Medicare did.

[Skittles]

70. yup, giving people no choice is part of the efforts to privatize everything

it's just plain wrong

[Diraven]

74. I'm a state employee too

They chosen UHC for me.

[Quixote1818]

31. The legal way of holding a gun to someones head and firing. nt

[H2O Man]

33. Recommended.

Very important. Thank you for sharing this with us.

[onecaliberal]

35. Haven't you heard, murder is wrong.

Nevermind, this kind is murder is legal and everyone is good with it.

[orleans]

36. the twitter link to krista monroe says she is a christian & maga & her feed is filled with hate for dems

the video has a date of dec 10 and i scrolled for way too long (apparently this maga is posting and reposting every fucking minute of every day) and eventually made my way down to dec 7 without seeing the original video

i don't think she is the same person that is in the video. if it is the same person then she is referring to herself as "she" and "someone" and it doesn't look to be the same woman when you look at her profile pic

i like the video but she, krista, overall, is quite a disease

a reply : "but illegals are covered"
monroe: "so infuriating!"

Link to tweet

[elleng]

47. NATURALLY a christian!

[stollen]

38. So it's a death panel

Got it.

[nolabear]

39. That's been my experience with UHC.

We’ve been fighting to get a procedure I truly need covered for almost two years. It’s been an insane mishmash of needing copious diagnoses and treatments tried and on and on from me, and just stretching out the paperwork until communication inevitably breaks down. I’m grateful to my doc for putting up with them this far. It’s insane.

[AntiFascist]

41. This is very sad for me...

I happen to have worked with one of the founders of a health insurance company that was ultimately taken over by the UHC Group. It was, at one time, very socially progressive and benefitted the underprivileged in the urban area of Philadelphia. To see that the parent company has resorted to these tactics is an indictment of the for-profit nature of health insurance in general. Perhaps this industry should be limited to non-profit companies.

[Klarkashton]

45. We are supposed to all feel guilty for smiling about that

Shithead getting snuffed.

[elleng]

46. 'Supposed to feel' isn't a thing.

Sorry.

[malaise]

49. Duh!

and all the politicians get free health cRe

[spooky3]

54. At one time, but that has changed. Their benefits look similar

To that of many LARGE private employers. Of course small companies have generally less generous packages, and a lot of people work for these smaller companies.

https://www.congressionalinstitute.org/2018/09/27/busting-congressional-myths/

[malaise]

55. Thanks

[spooky3]

56. YW

[Hotler]

50. We only have two tools to fight with, our votes and our consumer dollars.

Votes can only be used every 2-4 years, consumers dollars can be used or not used 24/7-365.

[Bluethroughu]

53. Not buying anything, no Christmas presents this year.

I'm writing a personal letter to each person.

My kids are adults so this works.

[Felicita]

63. Don't we want to wait until Jan.1st to boycott

so the 4th quarter under Biden is strong and drops dramatically in Jan.? Otherwise, they will blame Biden. On the other hand, they will blame Biden anyway...

[Bluethroughu]

65. He'll will be blamed for everything.

I think he was the best President in my lifetime.

[Bluethroughu]

52. The lady in the video, just wanted to do what a customer service person is to do.

These disgusting companies, need to be shut down! The boards that approve this need to ALL, AS PEOPLE OF THE CORPORATION, be charged with FIRST DEGREE MURDER, IT IS PREMEDITATED.

[ecstatic]

57. A friend of mine works there

She handles calls from providers. I was horrified by what she described. It sounds like their system is either accidentally or intentionally flawed in a way that produces a lot of claim denials. However, if the provider follows up, the denials are reversed. But sometimes the providers are not following up until 18 months to 2 years later, if ever. If your doctor submits a claim incorrectly or not at all and then comes after you to pay the full amount, that can also be an issue as well.

[ThePartyThatListens]

66. Anyone w/an ounce of sense didn't need to see her testimony

To understand what's going on in this shared cultural moment here.

We know who the bad guys are.

That said, excellent post OP. Thank you.

[Martin68]

67. There is a reason a lot of us have mixed feelings about the murder of this murderous CEO.

When the entire system - the insurance companies, the doctors, the judicial system and the government - fail to protect the innocent and the vulnerable, something has to give. The system has failed millions of Americans. That said, I blame the Republican Party and MAGA for defending and protecting this for-profit system, and blocked every attempt by the Democratic Party to improve it. We only got Obamacare by the skin of our teeth, and they spent most of Trumps' first term trying to repeal it instead of improve it. The GOP fought tooth and nail to prevent negotiation by the government with drug providers to lower costs the are higher than anyplace else in the world.

[Be The Light]

71. I've been with an HMO for 50 years

Group Health Cooperative in Wisconsin. It has just been excellent. Anything at all they can't handle they just send me to a specialist no questions asked.

All health care should be like that!

[uponit7771]

73. The Banality of Evil exist by the letter in this PHI Corps