Customer Service Employees Are Desperate to Escape Phoenix's Water Department
Last November, Matt Rattei finally escaped the customer service division at the Phoenix Water Services Department.
“I fucking hate this place,” he told a supervisor when he quit. He’d worked at the department for 11 years.
Rattei didn’t always harbor such animosity for his employer. But in the last few years, it had become an impossible place to work, he said. He’s not the only one who feels that way.
The customer service division of the city’s vaunted Water Services Department is a toxic place to work, former and current longtime employees say. They regularly endure micromanagement, favoritism, and retaliation, they claim, and policies are arbitrarily enforced. Employees allege that when they speak out, they are targeted and punished with coachings and transfers.
Read more: https://www.phoenixnewtimes.com/news/customer-employees-miserable-city-phoenix-water-services-department-11238406
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