AT&T is throttling my internet

[angstlessk]

Yesterday I did a speed test...0.0 download, and 0.3 upload. I cannot play a video, and today I can't get my gmail.

Day before yesterday, I called because my internet kept going from out to limited, and had no internet for most of the day.

They do something every now and again, and use the time to promote 'uverse' which I am not interested in.

Does anyone know who I can call in regards to this problem? I'm afraid to call their regular numbers, as that is what got me into this mess, and my gmail is now useless.

[safeinOhio]

1. Never had AT&T but I have found

that any carrier I have had will do about anything to keep me from cancelling their service. Last one was Verizon. Went in and told them I was switching to a service that only charges $45/month. The guy said hold on and went to talk to someone else. Came back and said he just found a new plan that could match that.

[Sherman A1]

2. Yup

That is the first thing to try.

[Sherman A1]

3. Had AT$T

The speeds were incredibly slow and I switched to Charter.

[safeinOhio]

4. I now have Charter and my cable has gone way up.

Planning on dropping my cable and keeping my internet and home phone. Can't wait to see what they can now offer.

I've learn to always buy my iPhone from Apple. If you take the Verizon or AT&T phone you have to get a new phone if you change. Not so if you buy from Apple and you get a 2 year warranty, not the year one.

[Sherman A1]

5. Same here on the phone and the Charter bill

I was going to drop the TV part of the service, but we decided to keep things as they are when the pandemic hit.

I have been buying my phones as you mentioned for awhile. Take them from the Apple store to T-Mobile and have them activated. In the last case the fellow switched over all my information for me and set it all up.

[quaint]

6. Same here and often connection is lost while reading DU.

Charter not an option in North O.C. California. Only need internet, hungry for suggestions.

[Bobstandard]

7. Fixed wireless might help

I live in a semi rural area of Nor Cal where there is no cable and AT&T refuses to do long promised upgrades. Finally worked out internet access from a fixed wireless provider. Long story short, If you have line-of-sight to a fixed wireless transmitter you can get blazing speeds. The google tells me that these guys offer fixed wireless in OC. Check

https://vectus.com/wireless-internet-orange-county

[LizBeth]

8. They are doing something with phone and text. Every handful of days I have a handful of days calls

are horrible and frustrating and text do not go thru. I have to call them and have put it off.