Help! Can't access my personal emails via Outlook.com and microsoft.com

[MerryHolidays]

I have a vexing problem with my PC laptop: I can't access my personal emails via Outlook.com and microsoft.com. As far as I can tell, all other websites are fine.

I am using the Chrome browser. I just updated to Windows 11, but let me clarify that I was having this problem BEFORE the update. I also updated the bios, cleaned the cache/cookies, reinstalled the network adapter, recycled my modem, etc.

I am running a virus check now.

But does anyone have any suggestions as to what to do next?

[Tetrachloride]

1. try make an extra user account and

login from there.

failing that, try from another computer

[MerryHolidays]

3. It definitely works from other computers/devices

[Earth-shine]

2. Can you get in using a different browser (MS Edge, Firefox, etc.)?

If you can't get in from a different "client" the problem lies with MS or your login.

Sometimes server issues just resolve on their own after a few hours.

[MerryHolidays]

5. I just tried to log on via Edge

I am getting the same message I was in Chrome: [website] refused to connect.

As mentioned, above, I am able to get in via other devices/computers.

The last time this happened was about 20 years ago, and it was a virus. I HOPE that's not the case this time. The inability to also get onto microsoft.com is what's really worrying me. (However, I CAN access Microsoft.com using Edge, so that's a bit of a relief!)

[Earth-shine]

8. I am sorry I can't help further. Best of luck!

In general, DU is a great place to get help.

[mia]

4. I've recently had problems with the new Microsoft browser for a newspaper website.

I now get the web page "Access Denied", even though my subscription is paid. The Chrome browser worked for me in this case.

[Tetrachloride]

6. 1. try a router reset.

1a. shut down both computer and router
2. go for a walk, yell at the neighbor in Swedish
3. start router
3a. wait a full minute
4. start computer

[MerryHolidays]

7. Yell in Swedish! Bwahahahhaha!

That is the one thing I didn't do was toreset the router. I turned the modem on and off but not the router.

Will give that a try and get some angst out by my tantrums!

Thank you and will report back.

[MerryHolidays]

9. Yay!!!!! You win the prize!

Recycling the router did the trick.

Thank you! And, as always, thanks to all the DUers for their great advice.