Help. I just got a refurbised laptop so I don't have to sit at my desktop so much...

[brush]

I'm having trouble setting it up as it keeps asking for a password and the passwords have to match. It's totally frustrating and I'm wondering if passwords were entered into it previously that I don't have access to.

It asks for my name, no problem. My email address. I got a hew one from gmail as my other one is used on by the desktop. Then it asks for the email address and password I just got but it still says passwords don't match in the verify field.

I'm thinking I may have to contact the seller.

[multigraincracker]

1. May or may not work.

Try “administrator” or google it.

[ramblin_dave]

2. Why did you get a new gmail address?

You can use the same address on multiple devices.

[brush]

6. It asked for my email address but once I input it, it said that address is already in use.

[NCjack]

3. Contact the seller. What actions were done to the laptop to prepare it for selling?

If prepared properly, it should be possible to start and register as owner with Apple. If not properly prepared, you will need the password for the Administrator.

[NJCher]

4. You can run some

Password recovery software. There are many that lie and say they’re free.

Then you spend all kinds of time removing it.

Get Lasesoft or Lazesoft.

Can’t recall the spelling. It works, it’s free.

[TreasonousBastard]

5. It may not work, but I would try Apple itself. Apple is insane about...

security, but they may have a fix for that

[3Hotdogs]

7. Or visit Best Buys geek squad desk.

Ask if they think they would have a fix for that. If the do, it may be worth a couple of $$ and save a few hours of aggravation.

Apple could also fix it but BB is easier to access.

[quixotic1]

8. Not sure I'd trust GeekSquad

There are a number of complaints about their services and training. One example: https://www.consumerreports.org/consumerist/9-confessions-of-a-former-geek-squad-geek/

Depending on where you're located, you might be able to find someone reputable using a service like thumbtack.com. (My wife found someone to replace the battery in her laptop.)