Technical question: firestick + xfinity flex

[Lulu KC]

We moved to an area with Comcast/xfinity, which sent us a free Flex box for streaming. It's okay, but it doesn't access Apple TV+ or Kanopy, two of our favorite places. I tried unplugging the Flex box and plugging our firestick in for the first time in three months. Firestick just sat there forever saying, "Updating," with no apparent movement for, oh, 20 minutes.

Does anyone know if the Flex somehow incapacitates the TV to accept Firestick? Or do I just need to be more patient?

[IbogaProject]

1. Is your wifi the same still

That is the only thing I can think of, but I wouldn't put it past scamcast to play games with their dns, the domain lookup service, default is usually to the ISP and they can play games with that if they wish. Maybe check your routers dns settings, change them to something other than the default. Google's are 8.8.8.8 and 8.8.4.4 there is 9.9.9.9 1.1.1.1 and a few other decent ones.

[Lulu KC]

2. Yes, I wondered about that

Wifi is now Comcast. I'll check that out.