Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

DU Community Help

freemay20

(243 posts) Thu Mar 8, 2018, 03:24 PM Mar 2018

My SO is locked out; tried resetting password twice...

My SO has been a member here since around 2004. Tried resetting her password twice today - several hours apart -- but no confirmation email ever arrived in order to reset. She has checked spam and trash...nothing.

Suggestions?

6 replies

= new reply since forum marked as read

Highlight:

My SO is locked out; tried resetting password twice... (Original Post) freemay20 Mar 2018 OP

I have had to reset a few times and once or twice had to wait a few hours for the reset email. Afromania Mar 2018 #1

Write the Admins zipplewrath Mar 2018 #2

this happened to me and I just opened a new account trixie2 Mar 2018 #3

Okay, thanks all . n/t freemay20 Mar 2018 #4

Are you sure the ISP isn't blocked? n/t Kirk Lover Mar 2018 #5

Definitely contact the admins for help on this Rhiannon12866 Mar 2018 #6

Afromania

(2,798 posts)

1. I have had to reset a few times and once or twice had to wait a few hours for the reset email.

Reply to freemay20 (Original post)

Thu Mar 8, 2018, 03:44 PM

Mar 2018

zipplewrath

(16,693 posts)

2. Write the Admins

Reply to freemay20 (Original post)

Thu Mar 8, 2018, 03:45 PM

Mar 2018

She's probably stuck on the wrong side of the election night fiasco of 2016. It'll probably take direct admin intervention to fix.

trixie2

(905 posts)

3. this happened to me and I just opened a new account

Reply to freemay20 (Original post)

Thu Mar 8, 2018, 04:15 PM

Mar 2018

freemay20

(243 posts)

4. Okay, thanks all . n/t

Reply to freemay20 (Original post)

Thu Mar 8, 2018, 04:43 PM

Mar 2018

Kirk Lover

(3,608 posts)

5. Are you sure the ISP isn't blocked? n/t

Reply to freemay20 (Original post)

Sun Mar 11, 2018, 08:43 PM

Mar 2018

Rhiannon12866

(226,315 posts)

6. Definitely contact the admins for help on this

Reply to freemay20 (Original post)

Sun Mar 18, 2018, 04:41 AM

Mar 2018

The same thing happened to me and it took EarlG to help me get access again.

Reply to this discussion