Saturday night update on the recent database issues -- we are cautiously optimistic [View all]

[EarlG]

Hello everyone,

Since we re-opened DU for everyone earlier today, the database seems to be performing normally. We are continuing to monitor the situation, but we're cautiously optimistic that the issue has been resolved.

I'd like to apologize once again to all the people who got locked out over the last 48 hours. Our only option if we wanted to keep DU online was to massively reduce the amount of traffic and connections to the database, so we did what we had to do. The alternative would have been taking DU offline for everyone, but we wanted to try and keep it running for as many people as possible.

I can't promise that this is the last issue we'll see over the next few days. The week leading up to the general election is the busiest and most chaotic time in a four year cycle for us, and while we always do what we can to anticipate and mitigate any issues, sometimes things like this database glitch just strike without warning. I'm glad we were able to get things back up to speed in a relatively short amount of time, and we've got our fingers crossed that DU will be performing normally as we go forward.

Thanks again for your patience. Hopefully we will not have to make any further announcements about this.