I need help with Roku Issues

[bananas]

13. Try turning off network pings.

Last edited Fri Jan 2, 2015, 09:33 PM - Edit history (1)

I had to do this on a wired connection (Roku 3).
It would work fine for a while, then tell me it wasn't connected.
This fixed it.

"New Roku LT erroneously reports no connection-SOLVED!"
http://forums.roku.com/viewtopic.php?f=28&t=63318

http://rokuhowto.blogspot.com/2013/05/the-dreaded-error-code-014-solution-3.html

<snip>

Disable Pingback: Once the Roku completes the setup, enter the following on your Roku remote:

Press the Home button 5 times
Press the Fast Forward button 1 time
Press the Play button 1 time
Press the Rewind button 1 time
Press the Play button 1 time
Press the Fast Forward button 1 time

This will take you to the another secret screen. Select the option to disable network ping.

Now you must start your Roku setup from the beginning. Hopefully this will solve your problem and will get you connected.

edit to add:

http://mediabrowser.tv/community/index.php?/topic/5930-connectivity-issues/

<snip>

I figured out the problem.... apparently I am an idiot

I kept reading about disabling network pings and when I went into the hidden menu it said ...

disable network pings so I for some reason thought that meant they were already disabled (stupid me) so I changed that one setting and everything is perfect for the first time since I bought my ROKU 6 months ago.

edit to another - apparently some routers consider roku's network ping a firewall attack:

http://phil-are-go.blogspot.com/2013/09/supplementary-sidebar-cord-cutting.html

<snip>

The problem is this: at least once per day, the Roku would simply drop internet connectivity. The show I was watching would try to buffer, and eventually throw an error message telling me my router had apparently exploded itself into a smoking crater. Funny thing is, the router, being an inch away from the Roku, was clearly in a non-exploded state. My phone and a few other devices connected to the router via Wi-Fi and hard line all attested to the router's happy non-explodedness. The problem obviously was with the Roku. Repeatedly cycling power on your TV puck is not how most people like to spend their evenings, begging the damn thing to re-find the internet, which, I hasten to point out, was being jammed into the Roku via every available orifice. Yes, The Roku was connected to my router via Wi-Fi and a bright yellow Cat 5 cable. Still, one to three times per day, the Roku would suddenly and randomly become as unaware of the internet as a standard issue 80-year-old senator.

So, yeah, after a mere six months of this, I ran out of patience, screwed up my courage, and braved the dark reaches of the Roku Customer Discouragement Telephone Labyrinth.

<snip>

SUPER DOUBLE SECRET SCREEN #2

HOME 5x
FAST FORWARD 1x
PLAY 1x
REWIND 1x
PLAY 1x
FAST FORWARD 1x

This should call up the other extra-super-turbo-secret screen. I think this was the important one, because it's where you can disable network pings. See, with pings enabled, the Roku will constantly check with your router to be reassured the internet is still there. The router may interpret this as a threat, and block the Roku from connectivity. It's like an insecure girlfriend who demands constant assurance that she is the very prettiest girl in all the land, who eventually irritates her boyfriend who then becomes someone else's boyfriend. Why is this constant pinging set to "on" by default, when, apparently, a very popular model of Netgear router will get irritated and block the Roku? Why is this menu, which enables you to turn this off a extra-super-double-fingers-crossed-turbo-secret setting concealed in a hidden screen? WHYYYYYYYYYY?????

<snip>