As every "advancement" is made in the use of technology, it always comes with the assumption that everyone is up-to-date and well-versed in using it - even if it has been out for a single day. It is also assumed by the companies that use the technology for customers, everything is correct on their end. The frustration is for the consumer only.
I signed up for Safeway coupons and found that I could not use them at the store and there was no explanation. I finally found out that the signup registered me with California when I live in Washington. (It appears California prices are less than Washington's) I continually get messages from a credit card company that wants me to pay online. Too bad - I cannot access my account and it won't let me set up a new one. In trying to set up an account with the broadband company, again it would not complete but showed a message in red that made no sense. As I talked with customer support to fix the problem, she said the message did not make sense. End of discussion. In discussing this with others, these are not unusual occurrences.
We are in a period of transition to technology and robots and a bit of humility and patience will go a long way.
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