The airline said her bag was lost, but her tracker said otherwise. So she flew to get it

[erronis]

2. The parent took a day off, booked a flight to CHI, found the bag, and were given a twit.

“What was difficult to comprehend was that it would have taken one call to Chicago to locate it, and nobody seemed able to do that. Why couldn’t the guy at baggage claim in Denver call Chicago? It would have taken one minute. It was a huge hassle for me to take the day off work and use my miles [to fly there].

“And there was no apology at any point – apart from a Twitter message saying ‘we know this has been frustrating and making you anxious.’

“United seems to be very siloed. They don’t have a way where these people can talked to each other and figure it out quickly.

“You can’t tell me in this day and age, with all the technology available, that they can’t figure this stuff out. Airlines need to do better.”