from the OP -
I got a text notification from UPS that a package was delivered to my front door at 3 PM yesterday. (With a tracking number that I explored to death). A package delivery was totally unexpected, I have no idea who sent the package or what is in it, except it originated in Denver and it is 7.00 pounds, according to the "Proof of Delivery". OH, AND THERE WAS NO PACKAGE.
Aside: "Proof of Delivery" my ass. Its just a document saying it was delivered at 3 PM Front door.
I spent more than an hour with the f'ing UPS chatbot and every other way to find out more about it, ... there was no way to explain this very simple and I would think common dilemma, but it simply couldn't understand.
Just to review the key points of the text notification:
* The package I was notified about was totally unexpected
* There was no package at my front door (where it said it had been delivered to)
The above was on my cellphone and then I went to ups.com on my computer and typed the tracking number into the search box, and it matched what I saw when I pressed the link on my cellphone (delivery path from Denver to Minneapolis etc. 7.00 pounds weight, left at front door, etc.)
But I couldn't figure out how to get around the never-understanding chatbot, other than the next closest thing - I filed a claim of a missing package.
That at least notifies them that something went wrong with this delivery.
I also had to put a value on the package content's in order for the software to accept the claim, so I put $5.
One plausible innocent explanation is whoever it was for put in the wrong phone number -- in this case, my phone number.
I also later got past the chatbot thing later to the point where I could have talked to a human, but what the heck, I've done enough screwing around with this, so we'll see. I fully described the situation previously when I filed the claim, so I don't think there is any need for me to talk to them anymore unless/until they want to talk to me.
= new reply since forum marked as read